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The 10-Second Usability Test

February 9th, 2010 by

Is your site usable? Testing the usability of a site is one of the first things to be done during the search engine optimisation process. Keeping tabs on usability is one of the ways to assess how much work your site is going to need to pull it up in the rankings.

Every search engine optimisation company will have their own usability checklists, and you can talk to us at SEO Consult about SEO analyses. It’s a good idea for every site owner to have their own, to be used as part of their ongoing SEO maintenance.

A basic usability test can be done in 10 seconds.

• Type in your site address. How long does it take to load? It’s a good idea to measure this on a stopwatch. Measuring with such precision may seem strange, but it’s necessary. If your pages take more than two or three seconds to load, your site’s users are likely to be put off, returning to the search engine results pages before they ever see your site. Page load needs to be measured from the point of clicking on the link to the point at which the page is fully viewable. This means images and video content as well. Sitting waiting for elements of a page to load can be more frustrating than waiting for the initial load

• The next four seconds are spent analysing the information that’s immediately available on the page. Second 1: the user takes in the design elements to make a decision about the worth of your site. This happens swiftly and mostly subconsciously. Second 2: The next thing noticed is your content. If your page design is too busy, the user has to spend too much time trying to find the content, and it takes more than one second for them to assess it. This will affect their opinion of your site. Seconds 3 and 4: The user fully scans the content, looking for words that are of interest to them. The more words, the more likely the user will stay on the page

• The next three seconds are a period of settling in. The user slows down, but is still assessing your page. While the user begins to look more closely at your page, they begin to consciously assess the trustworthiness of your site. The initial few seconds of being on a site will give a user clues about immediate harm, such as flashy pop-up ads or other unexpected suspicious activity. Later, things like your contact details and privacy policy link will reassure the user further, and they are more likely to stay

If there’s one thing that Google’s recommendations come back to again and again, it’s internet users. Google and the other search engines base their algorithms on whatever pleases their customers. The main message that Google sends is that pleasing your site’s users will please Google. A periodic assessment of your site’s usability should give you valuable information for your continuous optimisation process.

This entry was posted on Tuesday, February 9th, 2010 at 9:52 am . RSS GlobeYou can follow any responses to this entry through the RSS feed.

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2 Responses to “The 10-Second Usability Test”

  1. A nice analysis of user behaviour. Very creative article. Even better: it provides some usefull information and instructions.

  2. Jacob says:

    Hi there!

    Great post, usability testing is such an important element which people often miss out on, but it can really is the difference between a good site and a great site.

    We’ve recently launched a service at intuitionhq.com, which is really useful for pre-launch testing, and also helps to keep the client in the loop, making it much easier to add the billing on too – this way they can understand the value that the testing brings, and have more of an idea about the design process – why things are where they are, how the design works and such. We think this is something people really need to focus more on.

    If you are interested in trying out our service, flick me an email and I can set you up with a free test too.

    Cheers!

    Jacob.

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